LED Light Fittings - First Light Direct Returns Policy

With our No Quibble Guarantee we will ensure that should you make a mistake we will put it right for
you, all you have to do is return the item to us and we can do the rest, and as long as the goods are in
resalable condition we shall return the cost of the products to you, in accordance with the terms set out in
the distance selling regulations. However, after the 7 day period of the distance selling regulations there
may be a handling charge for returns.

Should you wish to return a product, please ensure you firstly contact us? This is to ensure that the product
is returned to the correct warehouse and that we can process your full or part credit as soon as possible.

Email - sales@firstlightdirect.com and one of the team will contact straight back with the
address to send the goods to.

  • Make sure the goods are unused.
  • Make sure the goods are in the original packaging.
  • Make sure that there is no damage to the packaging or the goods.
  • Package the goods carefully to ensure they arrive with us intact.
  • Place your original delivery note and copy of the order in with the goods.
  • Email us to let us know you have sent the goods.
  • Credit Card and Debit Card refunds can take up to 3/5 days to reach your card after we have
  • inspected the goods on return.

Our Standard returns handling fee is 25%.

However for all Light Fittings Made by or Distributed by Elstead Lighting this is 30%, including; Feiss Lighting , Flambeau , Hinkely Lighting , Luis Collection , Lutec Lighting , Norlys Lighting , Quoizel Lighting. So please ensure you are purchasing what you require as these costs are imposed by the manufacturers not us.

This only applies after the 7days acceptance period as detailed in the Distance Selling Regulations.


Faulty Goods Claims

We wish to draw your attention to our company policy regarding the above.

If goods are deemed to be faulty for whatever reason, our liability islimited to replacing the goods free of charge.

We are not responsible for secondary costs.

However, in exceptional circumstances if first agreed in writing from the original equipment manufacture, when the following conditions are observed it may be possible with the manufactures agreement to assist in some manner:

  • We are informed of the problem before any remedial work takes place
  • We are permitted to visit and inspect the site
  • Copies of relevant inspection and test documentation as required by the regulations governing
    electrical installations should be made available if requested
  • We agree in advance any secondary costs
  • This amount is paid by the manufacture to us in the form of a credit note or replacement goods
  • The labour charge applicable is "basic labour cost without margin"
  • We will not be responsible for any additional charges such as overtime, specialist equipment  travel time etc.

Thank you in advance for observing these terms and should you have anyquestions, please do not hesitate to contact us directly.

Category

Manufactures

  • Elstead ExteriorElstead ExteriorFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Elstead Exterior that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Elstead Exterior has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Elstead InteriorElstead InteriorFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Elstead Interior that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Elstead Interior has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • FeissFeissFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Feiss that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Feiss has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • FlambeauFlambeauFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Flambeau that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Flambeau has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Garden ZoneGarden ZoneFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Garden Zone that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Garden Zone has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Hinkely LightingHinkely LightingFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Hinkely Lighting that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Hinkely Lighting has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • JCC LightingJCC LightingFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call JCC Lighting that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of JCC Lighting has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • KSR LightingKSR LightingFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call KSR Lighting that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of KSR Lighting has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Luis CollectionLuis CollectionFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Luis Collection that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Luis Collection has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • LutecLutecFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Lutec that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Lutec has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.

Information