LED Light Fittings - First Light Direct Returns Policy

With our No Quibble Guarantee we will ensure that should you make a mistake we will put it right for
you, all you have to do is return the item to us and we can do the rest, and as long as the goods are in
resalable condition we shall return the cost of the products to you, in accordance with the terms set out in
the distance selling regulations. However, after the 7 day period of the distance selling regulations there
may be a handling charge for returns.

Should you wish to return a product, please ensure you firstly contact us? This is to ensure that the product
is returned to the correct warehouse and that we can process your full or part credit as soon as possible.

Email - sales@firstlightdirect.com and one of the team will contact straight back with the
address to send the goods to.

  • Make sure the goods are unused.
  • Make sure the goods are in the original packaging.
  • Make sure that there is no damage to the packaging or the goods.
  • Package the goods carefully to ensure they arrive with us intact.
  • Place your original delivery note and copy of the order in with the goods.
  • Email us to let us know you have sent the goods.
  • Credit Card and Debit Card refunds can take up to 3/5 days to reach your card after we have
  • inspected the goods on return.

Our Standard returns handling fee is 25%.

However for all Light Fittings Made by or Distributed by Elstead Lighting this is 30%, including; Feiss Lighting , Flambeau , Hinkely Lighting , Luis Collection , Lutec Lighting , Norlys Lighting , Quoizel Lighting. So please ensure you are purchasing what you require as these costs are imposed by the manufacturers not us.

This only applies after the 7days acceptance period as detailed in the Distance Selling Regulations.


Faulty Goods Claims

We wish to draw your attention to our company policy regarding the above.

If goods are deemed to be faulty for whatever reason, our liability islimited to replacing the goods free of charge.

We are not responsible for secondary costs.

However, in exceptional circumstances if first agreed in writing from the original equipment manufacture, when the following conditions are observed it may be possible with the manufactures agreement to assist in some manner:

  • We are informed of the problem before any remedial work takes place
  • We are permitted to visit and inspect the site
  • Copies of relevant inspection and test documentation as required by the regulations governing
    electrical installations should be made available if requested
  • We agree in advance any secondary costs
  • This amount is paid by the manufacture to us in the form of a credit note or replacement goods
  • The labour charge applicable is "basic labour cost without margin"
  • We will not be responsible for any additional charges such as overtime, specialist equipment  travel time etc.

Thank you in advance for observing these terms and should you have anyquestions, please do not hesitate to contact us directly.

Category

New products

Manufactures

  • Harequin LightingHarequin Lighting
  • SLV Light FittingsSLV Light Fittings

    SLV is an innovative provider of residential and commercial luminaires for interior and exterior use. Founded in 1979 and based in Übach-Palenberg, Germany, SLV is one of the fastest-growing and most successful lighting companies in Europe.  SLV operates subsidiaries and associated companies in UK, Germany, France, Italy, Belgium, Switzerland, Hong Kong, North America and Russia.

    The 35-year history of our company simply began with the joy of playing with light.

    Colored lighting effect devices and decorative items created the basis for a company which quickly became one of the market leaders in contemporary luminaire designs, technical lighting and living area illumination.

  • StiffelStiffel
  • TP24 LightingTP24 Lighting

    For over a decade, we at Tp24 have been providing a first class service, forging a path as the UK’s leading supplier of low energy lighting solutions to the domestic market since the turn of the century.

    Originally founded as a sub-division of Seymour Design, tp24 has since flourished into its own successful brand, leading the company to change its name to tp24 LTD back in August 2007.

     With a clear mission statement of providing a dedicated service for new home developers, our team has managed to bridge the gap offering easy to implement solutions as well as giving choice to a whole range of lighting options.

    Our unwavering vision continues to break new ground with energy saving solutions that strike an elegant balance between value and aesthetic with its comprehensive range of compact fluorescents and LED's.

    Featuring designs suitable for decorative and functional ceiling fittings, wall lights, and table and floor lamps the tp24 brand has continued to develop brighter, smaller and quicker starting fluorescent lamps together with construction products including down lights, bathroom fittings, pendant and batten sets.

    Having recently introduced a new class of super-efficient LED lamps and fittings we continue to offer an alternative energy saving solution to the current small halogen light bulbs found in many modern household fixtures  

    As the company continues to grow, our team are committed to providing a greener solution through the forward thinking and continuous development of innovative new ideas.

  • ROBUS LightingROBUS LightingFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call ROBUS Lighting that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of ROBUS Lighting has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • JCC LightingJCC LightingFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call JCC Lighting that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of JCC Lighting has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Elstead ExteriorElstead ExteriorFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Elstead Exterior that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Elstead Exterior has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Elstead InteriorElstead InteriorFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Elstead Interior that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Elstead Interior has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • Garden ZoneGarden ZoneFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Garden Zone that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Garden Zone has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.
  • FeissFeissFirst Light are a specialist Lighting Online Retailer that have for many years been sourcing great ranges of lighting that are normally no available other than through traditional wholesalers. This is why at first light we have partnered with Manufacturer that have a great range of lighting available via our website. In particular Manufacturer have a range they call Feiss that are manufacturered to the highest standards and are quality controlled to ensure that the products are received by you in great condition direct from Manufacturer main warehouses. This range of Feiss has a fantastic collecting of lighting know as the range which are perfect for all lighting solutions in either domestic, commercial or retail enviroments. So if you are looking for Manufacturer look no futher than www.lightfittingsuk.co.uk or www.uklightfittings.co.uk who can ensure you get great lighting delivered direct to your door.

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